Frequently Asked Questions

Is the unscented comforter safe for my baby? 

The unscented comforter is suitable from birth when used in line with current safe sleep guidance. It is made without added fragrance and is designed to be a soft, comforting companion. As with all comfort items, parents should use their own judgment and follow age-appropriate safety recommendations.

Is the scented comforter safe for children?

Our lightly scented comforter is recommended for children aged 12 months and over. The fragrance is contained within a fully enclosed internal insert and is used at a very low concentration in accordance with internationally recognised IFRA safety guidelines. No fragrance is applied directly to the outer fabric.

For younger babies, or for children with asthma, eczema, allergies, or sensitivities, we recommend selecting the unscented option.

Why is the scented version recommended from 12 months?

Infants under 12 months can be more sensitive to environmental fragrances, and safe sleep guidance encourages minimal exposure to added scents in sleep environments. By recommending the scented version from 12 months, we are taking a precautionary approach while still offering a gentle sensory option for older children.

The unscented version remains available for families who prefer a fragrance-free option.

Where is the fragrance applied?

In the scented version, the fragrance is contained within a fully enclosed internal insert. No fragrance is applied directly to the outer fabric. The insert is designed to provide a subtle sensory experience without direct contact with the skin.

Is the fragrance strong?

No. We intentionally use a very low concentration of fragrance to create a subtle and gentle scent. The aim is to provide a comforting sensory experience without being overpowering.

What type of fragrance is used?

We use fragrance oils formulated in line with IFRA safety guidelines, which are internationally recognised standards for the safe use of fragrance ingredients. The oils are carefully selected and used at low concentrations within the enclosed insert.

Can the comforter cause allergies or irritation?

While our products are designed with care and safety in mind, individual sensitivities can vary. If your child has asthma, eczema, allergies, or known sensitivities, we recommend choosing the unscented option.

If you notice any signs of irritation, discontinue use and consult a healthcare professional if needed.

Is the comforter a toy?

No. Our comforters are designed as soft, comforting items and are not toys. Children should always be supervised when using comfort items, and parents should follow age-appropriate safety guidance.

Can the comforter be used for sleep?

Comfort items should be used in line with current safe sleep recommendations for your child’s age. We encourage parents to follow safe sleep practices and supervise young children with comfort items as appropriate.

How should I care for the comforter?

To maintain quality:

● Remove the cushion insert before washing
● Machine wash at 30°C
● Do not tumble dry
● Allow to air dry naturally
● Store in a dry, ventilated area
● Follow any additional care instructions provided with the product

Do you offer an unscented option?

Yes. We offer both unscented and lightly scented versions so families can choose the option that best suits their preferences and their child’s needs.

What if I am unsure which version to choose?

If your child is under 12 months, has sensitivities, or you prefer a fragrance-free option, the unscented version is a great choice.

If you would like a very subtle sensory experience and your child is 12 months or older, the lightly scented version may be suitable.

We are always happy to help if you need guidance.

What is the estimated delivery timeframe?

We aim to process and dispatch orders promptly so your comforter arrives as quickly as possible.

● We aim to dispatch same-day, but may be dispatched within 1-2 working days
● Delivery times depend on the service selected at checkout
● You will receive tracking information where available
● Delivery times are estimates and may be affected by carrier or regional delays
● Please ensure the delivery address is correct at checkout

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us and we will be happy to help.

Can I return if I’m not happy with my purchase?

We want you to be completely happy with your purchase.

Under UK consumer law, you have the right to cancel your order and return items within 14 days of receipt. You then have a further 14 days to send the item back.

To be eligible for a return, items must be:
● Unused
● In original condition
● With all packaging intact (where applicable)

To start a return, please contact us and we will provide instructions.

Refunds will be processed within 14 days of receiving the returned item, or sooner once the return has been inspected.

Please note:

● Return postage costs are the responsibility of the customer unless the item is faulty or not as described
● Personalised or customised items may not be eligible for return
● Items must be returned in a saleable condition

If you believe your item is faulty or incorrect, please get in touch and we will resolve the matter as quickly as possible.

Where can I find more safety information?

You can find additional information about product safety and usage guidance on our website. If you have specific concerns or questions, please get in touch via email at customercare@snugglescents.co.uk — we’re here to help.

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