Delivery
We aim to process and dispatch orders promptly so your comforter arrives as quickly as possible.
● We aim to dispatch your order same day, but it could be within 1-2 working days
● Delivery times depend on the service selected at checkout
● You will receive tracking information where available
● Delivery times are estimates and may be affected by carrier or regional delays
● Please ensure the delivery address is correct at checkout
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us and we will be happy to help.
Delivery Charges
Delivery charges are displayed at checkout and depend on the service selected and delivery location.
Returns & Cancellations
Under UK consumer law, you have the right to cancel your order and return items within 14 days of receipt. You then have a further 14 days to return the item.
To be eligible for a return, items must be:
● Unused
● In original condition
● With all packaging intact (where applicable)
To start a return, please contact us and we will provide instructions.
Refunds will be processed within 14 days of receiving the returned item, or sooner once the return has been inspected.
Hygiene-Sensitive Items
Items that come into close personal contact may be subject to additional return conditions for hygiene reasons. Returned items must be unused and in a saleable condition.
Refunds
Refunds will be issued using the original payment method once the return has been received and inspected.
Please allow up to 14 days for refunds to be processed.
Faulty or Incorrect Items
If your item is faulty or not as described, please contact us as soon as possible.
We will:
● Arrange a replacement (where available), or
● Provide a refund, or
● Offer another suitable resolution
Return postage costs for faulty or incorrect items will be covered by us.
Non-Returnable Items
The following may not be eligible for return:
● Personalised or customised items
● Items that are not in original, unused condition
● Items returned outside the return period
How to Return an Item
To initiate a return:
1. Contact us within the return period
2. We will provide return instructions
3. Return the item in its original condition
4. Once received, we will process your refund
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
